Business Analysts rely on more than intuition — they use proven techniques and powerful tools to turn ideas into results. This section covers how to gather requirements through interviews, workshops, and surveys, and how to capture them with documentation techniques like Use Cases, User Stories, and Wireframes.

You’ll explore tools such as JIRA, Confluence, Visio, Lucidchart, Miro, Tableau, and Power BI that bring clarity to processes and insights to data. Mastering these equips BAs to communicate effectively, align teams, and deliver solutions that make a real impact.